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Nikon is replacing older EN-EL15 Li-ion01 batteries for D500 owners


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#1 ericbowles

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Posted 21 June 2016 - 04:23 PM

The Nikon D500 has not worked well with some older Nikon EN-EL15 batteries manufactured in 2013 or earlier.  Nikon Europe and Nikon USA have announced free replacement of older EN-EL15 batteries marked Li-ion01 with the newer Li-ion20 batteries at no charge for D500 owners. Free replacement includes free shipping.

 
 
 
This is only for D500 owners.  The older batteries generally work fine in all other cameras, but not the D500 due to different power demands.  I returned 6 older batteries on June 7 and received the replacements yesterday - just under 2 weeks.
 
You need to contact Nikon Service for the exchange.  You can submit a question online using the My Questions / My Camera Bag function.  Expect to provide a copy of the receipt for your D500 as well as a photo showing the serial number for all your older Li-ion01 batteries to be exchanged.  Nikon is tracking the serial number for each submitted battery.  Nikon is paying for shipping both ways.

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#2 james23p

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Posted 21 June 2016 - 05:26 PM

Excellent info Eric thanks for the heads up.

 

Jim


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#3 MikeAdams

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Posted 22 July 2016 - 09:56 AM

I don't know if there is any connection, but my AC battery replacement does not work on my D500. When it is plugged in I get an empty flashing icon and the camera won't turn on.

#4 Black Pearl

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Posted 23 July 2016 - 04:41 AM

To clarify - what is an AC battery replacement?


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#5 ericbowles

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Posted 23 July 2016 - 06:25 AM

I think Mike is looking at directly connecting the camera to a power source with a cable.  I have not heard of any issues - or any changes related to AC power.  Normally it is as good or better than batteries.  I'd probably troubleshoot by looking at the power outlet or cable connection for a possible fault.


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#6 MikeAdams

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Posted 26 July 2016 - 06:12 PM

I think Mike is looking at directly connecting the camera to a power source with a cable.  I have not heard of any issues - or any changes related to AC power.  Normally it is as good or better than batteries.  I'd probably troubleshoot by looking at the power outlet or cable connection for a possible fault.


It works fine with my D7200, so the actual,power supply seems okay. Nikon have asked me to return it.




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