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Researching a Dealer...How?


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#1 DigitalDarrell

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Posted 23 February 2006 - 01:39 PM

Since I have added this forum, I am concerned that we all be careful about whom we post information about. Sometimes a really good deal can turn out to be a really BAD deal.

It is best to be careful when purchases are made online. There are a lot of great small dealers out there, and a lot of really stinky ones too. I often look vendors up on ResellerRatings.com, my favorite dealer rating system. If you have concerns, use their search page here:

http://www.resellerratings.com/find.pl

They rate dealers on a scale from 1 to 10, and cover important areas like After Sale Customer Support, Will I buy Again, Shipping, and Returns. Check out the number of ratings and the six-month rating.

A good example is the old tried and true B&H Photo, who is rated at 9.5 out of 10. And then, there's Adorama, well known, but with a rating of only 4.55 out of 10. I personally have used both of these excellent dealers with great results. It's a good bet that dissatisfed people do most of the posting. But, that also tells us how some dealers handle after sale customer support. You have to decide where YOU feel safe. The higher rated vendors are surely going to care more about you in the long run.

Always take a great sounding deal with a grain of salt, until YOU are satisfied that things are okay.
Best regards,
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#2 mike_flood

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Posted 23 February 2006 - 04:03 PM

Darrell, I agree with you on several points. First off I feel that obviously most bad ratings come from the people who feel that didn't good product or service. But I think it takes a really overwhelmingly good experience to prompt someone to to take the time write a good review of a product or dealer. That alone could account for a lopsided rating. In the case of Onsale it appears that transactions on eBay seem to have gotten the many of the bad raps. I read some reviews about OnSale before I placed my order and saw references to bad eBay deals. I looked on eBay and could not find ANY reference to OnSale. Maybe eBay kicked off. I understand that eBay is pretty good about policing stuff. Poor communication from vendors such as not bothering to acknowlege an order, or answer even the simplest question is one (or is that two?) of the things I dislike most. Pantone is one of those companies that won't get repeat business from me because of both of those faults.

#3 mule_patterson

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Posted 04 April 2006 - 07:58 AM

Good point, DD. If you wanna get the goods and waste no time gambling on a no-name dealer, log on to B&H Photo and rest assured the package will arrived when scheduled with no surprises. You won't spend too much, get bamboozled with switched products, warranties are honored, and the service is the best. Isn't that what you paid for? Others I've used (and bear checking out) are Henry's of Canada and Cameta Camera in Amityville, NY. Amazon dealers are rated and should be safe bets but you never know - a phone call to these folks is a good idea if you can't get what you want anywhere else. Buying on eBay is like being blindfolded in a closet - I'm very gunshy about using anyone except Cameta online. B&H is still the safest route as they publish accurate product availability and shipping is prompt. Nuff said...

Edited by mule_patterson, 04 April 2006 - 08:00 AM.

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#4 B&H Photo-Video

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Posted 19 August 2010 - 11:46 AM

I often look vendors up on ResellerRatings.com, my favorite dealer rating system. If you have concerns, use their search page here:

<a href='http://www.resellerratings.com/find.pl' target='_blank'>http://www.resellerr...com/find.pl</a>

They rate dealers on a scale from 1 to 10, and cover important areas like After Sale Customer Support, Will I buy Again, Shipping, and Returns. Check out the number of ratings and the six-month rating.

A good example is the old tried and true <b>B&H Photo</b>, who is rated at 9.5 out of 10.


+1 for resellerratings.com - a great site and very reliable. Thanks for mentioning B&H. That's very gratifying. We work hard to maintain customer satisfaction and seeing it reflected in 9+/10 ratings is great.

#5 JSwarce

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Posted 19 August 2010 - 05:53 PM

I agree with the comment about some disgruntled customers skewing a company's ratings lower than they should be. Just looking at some of the comments on Amazon just leave me shaking my head. I have had good results shopping at Calumet (in-store) and I have also ordered from Canoga Camera in CA with no issues and good pricing. --John

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